At Melt Candle Shop, we strive to ensure that every customer is satisfied with their purchase. We understand that sometimes things don't go as planned, and you may need to return an item. Our return and refund policy is designed to be straightforward and hassle-free.

If you need to return an item, please follow these steps:

Contact Us: Reach out to our customer service team via email at Rachel@MeltCandleShop.com or by phone at 248-935-0808 to initiate the return process.

Approval: Once your return request is approved, we will provide you with instructions on how to send the item back to us.

Shipping: Pack the item securely and include any original packaging, accessories, and documentation. Send the package to the address provided in the return instructions.

Items must be returned within 30 days of purchase.

Products should be in their original condition and packaging.

We do not accept returns for items that have been used or damaged by the customer.

Once we receive your returned item and it is inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Rejection: If the item is not in its original condition, damaged, or missing parts for reasons not due to our error, we may reject the refund request.

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at Rachel@MeltCandleShop.com or 248-935-0808.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Important Notes

Ensure that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Description To enhance your shopping experience and ensure personalized service, please book an appointment before visiting our store. Contact us via email at Rachel@MeltCandleShop.com or call us at 248-935-0808 to schedule your visit.goes here

To provide a high-quality checkout experience and meet Google’s requirements, we follow these best practices:

Allow Everyone to Check Out

Individuals Welcome: Our website allows both individuals and businesses to make purchases. Business-related fields are optional.

Product Availability: We ensure the product availability in our product data matches the availability on our landing and checkout pages.

Minimum Order Values: If applicable, minimum order values are clearly communicated.

Secure Checkout: Our checkout process is protected with a valid SSL certificate, ensuring the security of your personal information.

Consistent Pricing: The price displayed on our product pages matches the price at checkout.

Additional Fees: Any additional fees during checkout are disclosed and bundled with applicable shipping costs.

Currency: We consistently display the correct currency for the target country throughout the checkout process.

Language: The language used on our site matches the approved language of the target country, ensuring consistency from the product feed to the checkout process.

Contact Information: We provide easy access to contact details, including a contact form, email address, and phone number.

Refund and Return Policy: Clearly stated on our website to avoid misrepresentation.

Data Collection: We collect only the necessary information to process orders securely and never misuse customer information.